Frequently asked questions
Answers to the questions buyers, sellers, and suppliers ask most.
Zafir360 is Iraq's B2B2C marketplace — verified factories sell wholesale to Iraqi buyers, buyers resell to consumers, and every order ships through JayakHub. One product record powers all three tiers.
Click Sign Up, verify your phone number, and choose whether you're buying wholesale, running a store, or shopping as a consumer. You can add seller or supplier access later from your account settings.
Funds are held in escrow until you confirm delivery or the return window closes. Nothing is released to a seller or supplier until you're satisfied with the order.
Domestic marketplace orders typically arrive in 2-5 days. Wholesale imports from Turkey or China depend on the shipping method chosen at checkout — see the Shipping Guide for exact timelines.
Open a return request from your order history within the return window for that product. See the Returns Guide for step-by-step instructions and eligibility rules.
Use Contact Support for live chat and WhatsApp during business hours, or submit a ticket for anything that needs investigation.